I am a new fibre customer and my installation will take place in 3 working days. I was told previously that a visit from the engineer is needed to install new cable. On my tracking page I can see 2 items scheduled for the same date 12th January. I am assuming that:
A. First item is the hub/modem arriving by courier
B. Second item is the appointment with the engineer
My question is, can the engineer complete his/her work if I haven't received the hub, by the time they are at my home? Or do I need to reschedule?
From reading the support messages I understand that you are sending kits, where the user finish off the installation and I am happy to do that. I just want to know what are the 2 items in the tracking page and if the engineer can definitely do their work without the hub.
I tried getting help from your SMS text support and I know that the engineer is indeed going to visit, but communication in plain English was -> VERY <- difficult.
Re: Question about installation, unable to get answer
a lot depends on what you have at the moment
the full installation involves one team pulling the cable through underground ducts to the T point which is usually on the pavement outside your property - they may or may not feed that cable across your garden to the front of your house - all that can happen any time before the internal installation
on the day of the install a tech will connect the previously laid cable to an external box on the front of the house - he will then install internal connection/s
the tech will bring the hub and any other items on your order - they do not come by courier
if any of the external work has previously been done then am not sure why you have 2 items on the order