I am at a loss, I really dont know what else to do as I cant seem to talk to anybody at Virgin, and talking to them online is just frustrating as the few I have spoken to have very bad English and im sure they dont understand my problem.
A short summary, we had a new fence put in by our landlord, our home phone stopped working that same day, 1st Dec, but was also the day there was a massive outage (we was emailed and txt about it, warning us) got Virgin around and they said the cable was broken but internet was fine so didnt really understand why 1 would work and 1 wouldnt but engineer booked someone to redo cables, on Saturday 4th 2 Virgin vans pulled up and they roped from the street to the box next to our property, took them 10 mins, then they sat on their phones for 45 mins in their respective vans, today I get back from work and spoke to my neighbour who told me Virgin were working in the box next to my property and had knocked on my door a few times, I was at work, no appointment was made, I have no idea what they was here for or what they did, but now we have no internet either, I do not know why, I cant find out why, I cant book an engineer, its so frustrating.
I understand things cant work all the time and if cables are damaged then they need to be repaired/replaced but tell us what going on, is there anywhere I can find out what is going on, talk to an actual person, find out when we can expect to be back online and our phone line fixed.
Im getting very frustrated.
