I won't go into the issues I have had with the pre install call centre, let's just say its been hell, they need to stop outsourcing call centres because they're loosing business.
So, the pre install team who are only supposed to go and LOOK at the area have attached a box to my property without texting me or alerting me to their arrival. Because of this, I was out, and they've dug up my garden and granted it looks OK AS they've laid the glass fairly neatly, BUT, they've screwed the external box to where a radiator is on the opposite side of the wall and I'm telling you now I've seen the bodge jobs virgin do with the whole re routing the wire from the external box to out of the box along the wall then in the wall with nothing but a bit of silicon and the cable going through the wall that just comes loose and I'm telling virgin now, IT AINT GONNA HAPPEN WITH ME. An entry box is just that, it's where the cable ENTERS THE PROPERTY.
When the engineer turns up, he can unscrew the box he's put on my brick wall (without permission I may add and without notifying me), and he can move it to where the radiator isn't, and then the cable and hole can go straight through where the box covers it.
I've never had such a terrible start to an ISP in my life. If it wasn't for the speed I'd have cancelled.
Terrible.
Seriously virgin, sack off the Indian and phillipines call centres they're useless., they don't understand British tone amd language well enough to fully grasp the issues we have. They just read scripts like a robot which is infuriating. Oh and when a engineer is going to make holes and dig your garden up, notify the damn customer first.