Pre-Contract documents how long does it take

[Bally1]

I took out virginmedia broadband & phone line on the 20th January 2023 but I’ve not heard anything just the email I got Pre-documents saying starting on the 24th January, does it take time to change my number over  (keeping old number) because its been nearly 3 weeks, I might give it another week might go back to plusnet

[VM-Jon · Accepted solution]

Hi @Bally1 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon