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Postcode Checker Wrong

Hi, 

Been trying to get broadband, but the postcode checker says there is no service in my area. The property has previously had virgin (currently a cable outside), the neighbours have it and last year a spotter came out and checked to say service was fine.

I can't get through to anyone (due to Covid-19 measures). However, before the lockdown I did get through and was promised a call back that never happened. Any help/ideas on what can be done? 

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Re: Postcode Checker Wrong

Good morning. If you private message me your adress and post code i will check if your property is servicable.

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Very Insightful Person
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Re: Postcode Checker Wrong

Hello

Even though it has been in the premises before there could be a capacity issue where adding more subscribers will cause a problem with everybody on the cabinet, a while ago VM use to just keep adding people and were not worried about over subscribing in the area, but now VM will not allow the network to be over subscribed.

Regards Mike

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Re: Postcode Checker Wrong

Hello

I will private message you now to help you out. 

Gareth


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Postcode Checker Wrong

Thanks Mike - FYI - they have been in contact and your correct re the capacity issue. They are expecting some work to be completed in the next couple of weeks that should alleviate that - hopefully i can then get the service i need!

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