on 26-07-2021 10:39
Hello, having lots of post Rs errors is ok ? According some topics on your forum means yes and no. After hub 3 reboot they are back within an hour to similar values. I do get occasionally drop outs with my BroadBand usually back with few min. I would like Virgin Media Team to investigate my line please.
Answered! Go to Answer
on 02-08-2021 14:30
Hi Piter,
Thanks for using the forums to get this issue looked into with your broadband, I am sorry if it’s been causing you some frustration.
I have already gone ahead and checked your account on my side and cannot see any issues with your broadband's levels on our systems. However, this doesn't mean we still can't help!
I'd like to ask for a bit more information so we can understand your specific issue like -
Also we may need you to use a BMQ graph to gain more of an insight into your HUB's performance, this needs to stay active for 24 hours so we can see a good chunk of activity.
I can also see that your Hub hasn't been rebooted in quite a while, could you please reboot it now for me please? This will help our servers detect any issues.
Please let me know what you find out after following these steps!
Thanks,
Megan_L
on 02-08-2021 14:52
Hey thanks for your reply, occasionally broadband goes off at midnights usually. I've rebooted hub yesterday also. Are you looking at right connection Megan? When broadband cuts off usually back in the morning and when this happens green lights appear on hub and WiFi green light flashes that's when broadband cuts off and there is no connection at all. Thanks
on 02-08-2021 15:21
Hiya Piter,
Thanks for coming back to me, I am sorry you're dealing with those intermittent issues with your broadband 😞
I have checked all the relevant information I needed to check in regards to your Hub stats, but that information is useful to know, thank you.
Can I ask if you have any hard wired connections like on a laptop or PC? If yes, could you set up a BMQ graph so we can use that to monitor the issues? This will give us a visual representation of what is happening on your broadband.
Thanks,
Megan_L
on 03-08-2021 12:44
Hey, we got Xbox connected wired and TV wired the rest as phones is WiFi really and we haven't got a pc or laptop unfortunately.
on 03-08-2021 13:29
Hi @piter
Thanks for the details on what devices are using your Broadband.
Please can you visit this website https://www.thinkbroadband.com/broadband/monitoring/quality and set up a Broadband Quality Monitor graph so that we can monitor the issue? If you share your graph results on this Forum this will enable us to see what is happening with your broadband connection over time.
Thanks,
Serena
on 03-08-2021 15:39
Hey, can I set up this graph on my phone? I haven't got Pc or Laptop to monitor it. Or can you suggest any other options I got? Thanks
on 03-08-2021 17:21
on 10-08-2021 18:15
Quick update. Connection seems improved since my last post, no disconnections and zero post Rs errors. It's brilliant now. Could you tell me how can I get my hands on hub 4 I'm currently on 100mb deal. Thank you 😊
on 13-08-2021 08:48
Hi piter
Thanks for coming back to us.
It's great to hear about the connection 🙂 the hub 4's are currently available to our 1Gig customers only so we won't currently be able to offer you this.
If you do need further help, please do not hesitate to get in contact
Kind regards,
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on 08-01-2022 17:30
Happy Customer for many years but I need your help now,dear Virgin Media. My connection seems to be slowing down at times every day. Wired and wireless, sometimes cuts off and is back on within few minutes. I'm posting hub logs below and thanks for help in advance.