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Port configuration test failed

I have just had the V6 box delivered (and installed myself) as an upgrade to my old box. It can't be connected to the router, as it's in another room, so have connected it via wifi. Everything is working and wifi is connected, however, on demand, catch up & apps don't work! Looking at network diagnostics, it says port configuration test: failed!!

The ports need to be opened on your router- help?!!!!

Everything was fine before this box was sent!

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Re: Port configuration test failed

Hi it sounds like your WiFi is not strong enough, maybe power boosters will do the trick.Regards Micky
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Re: Port configuration test failed

A direct Ethernet cable is best, the Hub3 does not require ny ports to be opened for a V6. 


Tudor
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Re: Port configuration test failed

Hi carys1,

 

Thank you for your post. We are very sorry to hear you have experienced this issue when installing your new V6. It is a shame you are unable to connect via Ethernet however the WiFi connection should not cause this issue. Have there been any changes since your post on Wednesday evening? If not, we would like to have a further look into this for you.

 

Many thanks,

 

Louis

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Re: Port configuration test failed

It's all fixed now thank you!! ๐Ÿ‘๐Ÿ˜ƒ

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Re: Port configuration test failed

Glad to hear it. 

Please let us know if you need anything else ๐Ÿ™‚ 

Emma_C - Forum Team
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