So today I had my pre-installation for broadband service which I didn’t know when they were coming or wasn’t even given a heads up and wasn’t home when they first arrived! There were many things that I didn’t want them to do and where I wanted them to put a new box but could see and hear everything that was being discussed with them via the good old ring video doorbell!
After getting back from going out for breakfast with my son I came to the realisation that they used the fastest and easiest way to ‘lay cable’ right over the top of flags and then proceeded to point it in not even attempting to bury the cable or think to run the cable right around the garden in which they wouldn’t of had to do this god awful job of attempting to point it in. At this point it was too late when I saw what they were doing they’d already finished. I told the guys that that is not good enough and you should of lifted the flags and relaid and his response was so you want to have a go! And if I did that they would go back down level! Well they would if you did it correctly (Know from experience) All this is recorded by the way! Here’s me thinking that your cables need to be buried between 1-6 inch? To avoid cables accidentally being cut, damaged or vandalised!?
im not by far saying the flags are laid perfectly to begin with I haven’t got round to ‘re-vamping’ the front garden as I’ve not long lived here but what they have left me with is a eye sore and is going to wind me up no end
What are my options here as I am far from pleased from the poor workmanship they’ve left behind, the cement they’ve left on the flags and step and being in the construction industry for the last 15+ year’s. It would not fly if I was charging for this I would not expect to be paid and if I had to pay someone to do this I simply wouldn’t pay until it was done correctly or at least to a decent standard
I wouldn’t mind they didn’t even knock the door or ring the doorbell, I would of given them the route to the house and they have just connected the cables to the old NTL box that was previously on the wall which is probably about 30 years old and needs to be replaced also
I would really appreciate some advice on this and how virgin are going to rectify the poor quality of work! I haven’t even had the installer come yet either so your definitely off to a great start here as a new customer!