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Please activate my new installation

Dear Virgin
I haven’t got the kit but I connected the previous kit and reply your text “Go” to start activation but you answered there was a problem and call,I called so many times no one answered.could you please do activation again?i rechecked something
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Very Insightful Person
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Re: Please activate my new installation

EDIT:  Good spot W7856764 - missed that they hadn't actually got any kit ! 👍

You have 3 options to activate VM equipment – I’d try all 3!

1) The equipment activation number is... 0800 953 9500 - calling at 08.00 gives the best chance of getting through - but be persistent

2) Or, due to loss of support staff a text service has been set up - send details of your issue and include your account number to - 07533 051809 - responses are slower though (>days)

3) A VM person should respond on here when they pick it up and be able to help


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team (Retired)
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Re: Please activate my new installation

If you have sent go and they activated the new kit,  the old kit will be taken off your account and wont work anymore. You wont now have anything that works. Hence why they ask you to text once you get the new kit. You will have to wait till the new kit gets there

 

Hope this helps


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