Outside wire been cut

[Leo7]

Do you have a contact number where I can speak to someone about a cut wire outside a customer's house as one of my labourers has had an accident the customer is on holiday and don't have there log in details

[jb66]

You really need the customer to contact virgin so they can agree the call out fee

[Tudor]

The fee to repair a cut cable like this is the standard £25, so if you just reimburse the owner they can then get VM to do the work.

[Kath_F]

Hi Leo7, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear there has been a health and safety issue with one of the cables outside a property you're working on. I will need to confirm some information with you in order to help further so I have sent your a private message. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,