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Outage Outrage!

Joining in

Afternoon All,

For the last 4 or so weeks (yes, weeks!) My broadband connection will drop out just whenever it feels like it. I have already had a new router and x2 "network" engineer visits. I was told that rain had corroded cables outside the house  where all the customers were fed from and these where replaced. However the issue still happens . . . any ideas?

when i check the router logs I see :

warning : DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value

Critical : SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

critical : Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

over and over and over.


can anyone help?


Forum Team
Forum Team

Hi @RobMcN84,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're facing problems with intermittence on your connection. I've taken a look on our side, and can see you spoke with our team, and had a Technician out to take a look at things.

I can see you spoke with our team shortly after the visit, and confirmed the issue has been resolved - how are things looking since your post?


Reece - Forum Team

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Hi all,

Now repaired.......I hope.

I was told this was caused by an upgrade further upstream which then inturn had an increase in signal power which was causing issues with the router.




Hi RobMcN84, 

Thanks for coming back to us on this and updating the thread. 

We're glad things have been resolved now. If you have any further issues though - you know where we are. 

Many thanks, 

Forum Team

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