Not received my starting equipment

[s_j_hales]

I placed an order for broadband and phone on the 1st November. I had an expected delivery date of the 5th November. It has now been 3 weeks past the expected delivery date I still haven't received my equipment or even my starting contract.

I just don't understand why I've been waiting so long when it's a self setup. Clearly this happens an awful from what I've seen. Hopefully someone can help me.

[VM-Jon]

Hi @s_j_hales 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon