Virgin Media Community

[chloe1999]

I got quick install and I’ve moved into the flat but there’s no where to plug in the broadband splitter on my wall. I’m so a confused otherwise I would have book an engineer at check out. How do I get an engineer out after it’s come? I’m without wifi and I’m so stressed. It’s my first ever flat.

[carl_pearce]

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@chloe1999 wrote:

I got quick install and I’ve moved into the flat but there’s no where to plug in the broadband splitter on my wall. I’m so a confused otherwise I would have book an engineer at check out. How do I get an engineer out after it’s come? I’m without wifi and I’m so stressed. It’s my first ever flat.

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Are there any cables that look like the below?

[chloe1999]

Hi, I haven’t been able to find any in my flat. The only things I have are a place for FM and TV but nothing like that. 

thank you

[carl_pearce]

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@chloe1999 wrote:

Hi, I haven’t been able to find any in my flat. The only things I have are a place for FM and TV but nothing like that. 

thank you

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It's just that VM wouldn't normally send out a self install kit unless the service was previously used at the residence.

[Ernie_C]

Plug it into the one marked TV.

[Travis_M]

Hi @chloe1999

Thanks for posting on our community forum!

Have you been able to sort this out now? Are your services up and running?

Regards