Some of the thread may be pushed back inside the cover. You can try taking the cover off. There is a safety isolator under the cover, which if necessary you can detach from the box fixing. At least this might get you under way until the technician arrives.
Have you replied to Zak’s private message? When you are logged in look for the purple envelope at the top right of the screen next to your username.
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Glad to hear that you have managed to get an engineer booked @Saliyeva. If we are able to assist further then please do let us know.
Good morning @Guybread
Thank you for taking the time to reach out to us, just for your future reference, If you need assistance then we would recommend starting your own thread as comments on other posts can get lost, not a problem for now though.
Can you please let me know, do you already have services with us or are they due to be installed?
I tried to go quick start but am unable to do this. I’m a new customer who is just trying to get it all set up. I just need an engineer to visit to install or move sockets that are already here. Thank you