Glad to hear that you have managed to get an engineer booked @Saliyeva. If we are able to assist further then please do let us know.
Good morning @Guybread
Thank you for taking the time to reach out to us, just for your future reference, If you need assistance then we would recommend starting your own thread as comments on other posts can get lost, not a problem for now though.
Can you please let me know, do you already have services with us or are they due to be installed?
Kind regards,
Zak_M