No virgin media wall socket

[Chin1028]

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket. Please help. Thanks.

[japitts]

QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace.

Perhaps post up some photos of the connections you do have, and others can take a look. If all else fails and the co-ax points genuinely aren't fitted, then you'll need a manned engineer install.

You can book this either by calling in on the usual number (0345 4541111 or 0800 9521734 for installs), or by waiting here for a staff response

[Chin1028 · Accepted solution]

 

 

[Chin1028]

These are the two connections I can find 

[Tudor]

Neither are for VM, it should be a screw threaded F socket. You could try tracing the cable from the outside box, but it looks like you will need to call the 0800 number.

[Kath_F]

Hi Chin1028, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to her you've been unable to get your services installed. We can certainly amend this to a manned visit for you but in order to do this we will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Chin1028, 

Thanks for coming back to me via private message. 

I'm glad to hear that an appointment has been booked for you now. Please let us know how it goes and if there is anything else we can help with, you know where we are. 

Take care,

[derekma]

We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Can you arrange an engineer to help me out on this step? 

[Matthew_ML]

Hey derekma, thank you for reaching out and a warm welcome to the community I am so sorry to hear you've not got a wall socket installed.

We can get a tech booked out for you and get this sorted out not a problem at all.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[CarlosZinzi]

I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work