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No isolator cable included in Hub3 / TV360 box

Pablette
Joining in

Just upgrade Virgin Media package to include broadband and change from Tivo to TV360. Everything was in the box except the isolator cable, does not show as to be included within box contents, but shown as needed when referring to the Virgin Media connect Hub installation guide

For the moment am using the cable that was connected to the old Tivo, as I have been told to recycle and not send back.

Is the isolator cable really needed, or can I carry on using the old cable that was connected to Tivo box? 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

nodrogd
Very Insightful Person
Very Insightful Person

If you have an existing installation this will usually include an isolated outlet built into the wall.

If you have something like the photos below, these have isolators built-in.

New Euro outletNew Euro outletVirgin coax outletVirgin coax outlet

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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1 REPLY 1

nodrogd
Very Insightful Person
Very Insightful Person

If you have an existing installation this will usually include an isolated outlet built into the wall.

If you have something like the photos below, these have isolators built-in.

New Euro outletNew Euro outletVirgin coax outletVirgin coax outlet

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks