Menu
Reply
johnmcfarlane30
  • 13
  • 1
  • 1
On our wavelength
309 Views
Message 1 of 9
Flag for a moderator

No internet working, no engineer visits for 5 days! Joke

Our internet has been down all day, getting hold of Virgin is a joke and finally through to them now and they can’t do anything until until the earliest of Tuesday 7pm! 

no help or support from the customer service team! 

can anyone help or advise what to do next???

0 Kudos
Reply
SteNix2020
  • 45
  • 4
  • 11
Dialled in
294 Views
Message 2 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

Your best to wait for your engineer visit as if you have no Internet connection then could be down to a number of issues between cab and your property.

What are the lights doing on the hub and what hub do you have?

 

0 Kudos
Reply
johnmcfarlane30
  • 13
  • 1
  • 1
On our wavelength
288 Views
Message 3 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

Solid green WiFi light and flashing green light at the bottom. 

The guy on the phone says Virgin literally cannot do anything until Tuesday evening between 7pm and 10pm at the earliest and even then it won’t be fixed as they believe the issue outside and last time they had an issue they had to dig up the pavements again causing us no service for a week. 

 

0 Kudos
Reply
Richw1982
  • 402
  • 33
  • 99
Fibre optic
283 Views
Message 4 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

Out of interest, have you got a TV package with Virgin and if you have, is live TV working?

0 Kudos
Reply
Ernie_C
  • 18.81K
  • 2.06K
  • 4.69K
Very Insightful Person
Very Insightful Person
269 Views
Message 5 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

Tuesday is only 4 days, not 5, and only 2 working days. Acceptable IMHO for a residential service.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

johnmcfarlane30
  • 13
  • 1
  • 1
On our wavelength
263 Views
Message 6 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

No tv package, we have sky which runs thorough the internet for sky q mini which doesn’t work also cos internet is down. 

 

0 Kudos
Reply
johnmcfarlane30
  • 13
  • 1
  • 1
On our wavelength
262 Views
Message 7 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

It’s not acceptable! 

0 Kudos
Reply
johnmcfarlane30
  • 13
  • 1
  • 1
On our wavelength
261 Views
Message 8 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

And Virgin have been aware of the issue since this morning! 

0 Kudos
Reply
crany
  • 161
  • 12
  • 32
Superfast
245 Views
Message 9 of 9
Flag for a moderator

Re: No internet working, no engineer visits for 5 days! Joke

a 2 day wait is a good time frame for a residential service if you want SLA you would need to get a business install you should get Auto compenation if your connection is down for more than an uninterupted 2 business days time frame i think itd about £8 for each day

0 Kudos
Reply