Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
125 Views
Message 1 of 4
Flag for a moderator

No information regarding Installation

Hey,

I have an urgent need (work) for internet for a new apt, that has previously had a virgin connection. I have received no attempts for communication and since the customer service is swamped - I need to ask here.

Is there any way to hurry up getting the quickstart package? And are they trying to contact me only through phone? E-mail is my primary communication platform, since I don't have an UK mobile number - since I haven't received my Virgin SIM yet. It is also possible the phone number in the form is not correct for the reason I have just moved in from another country.

-Wu

0 Kudos
Reply
Highlighted
  • 51
  • 9
  • 8
Forum Team (Retired)
Forum Team (Retired)
122 Views
Message 2 of 4
Flag for a moderator

Re: No information regarding Installation

hi have you been given a date your package will arrive, SIM cards can take up to ten days to arrive separate 


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
120 Views
Message 3 of 4
Flag for a moderator

Re: No information regarding Installation

I have not, I have only received the covid info, that is all.

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
76 Views
Message 4 of 4
Flag for a moderator

Re: No information regarding Installation

I have still received nothing regarding either SIM or the Quick Start package. All I have is the order number and that is all. I'm literally unable to work without a connection. Someone please do something about this.

0 Kudos
Reply