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No idea what happens next

I've got an install date but not yet had anyone out to dig up my garden to bring the cable to my house?

I also don't know if I should be collecting my hub/Tv box from anywhere or awaiting a delivery before my install on Saturday.

Communication has been poor so far and I can't go without internet come Saturday when other supplier is cut off.

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Re: No idea what happens next

A 2-man team will bring the cable from the street cabinet to your property typically a day or two before installation. On the day a technician will arrive with all the equipment to do the installation.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: No idea what happens next

The pre-installation and delivery team are on 0800 052 1734 - they should have the info you need if things donrt seem to happen.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: No idea what happens next

Hello Snowyshelle

Sorry to hear you have had no contact or updates with your installation 

Let me know if you would like me to have a look at this for you 

I will need to send you a Private Message, just to pass security 

Hope to hear back soon 

Gareth_L

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Re: No idea what happens next

Hi, no one has been out yet to bring the cable to my house, can you confirm this is happening tomorrow please?

Thanks, Michelle

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Re: No idea what happens next

See what Roger_Gooner told you above.


"VM 50 Mps Broadband and anytime phone."
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Re: No idea what happens next

Hi Snowyshelle,

 

Thanks for using our Community to answer your queries about installation. Has there been any progress since your last post? Please let us know so we can look into it further.

 

 

Thanks,

 

Valerie_T

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Re: No idea what happens next

Hi, yes it was installed on Saturday, they dug the cable in.

My Wi-Fi is not working yet, the engineer wasn't able to tell me when it would start working.

How long will it take to connect?

Thanks 

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Re: No idea what happens next

Which Engineer told you that?

The pre-install team or the install team.


"VM 50 Mps Broadband and anytime phone."
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Re: No idea what happens next


@Valerie_T wrote:

Hi Snowyshelle,

 

Thanks for using our Community to answer your queries about installation. Has there been any progress since your last post? Please let us know so we can look into it further.

 

 

Thanks,

 

Valerie_T


Valerie can't you tell if we are connected anymore?

 

 


"VM 50 Mps Broadband and anytime phone."
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