As I understand it, nobody can now get through to the customer call centre as it’s all closed, I cannot believe you would leave your customer base with everyone left in limbo when there is an issue, no other ISP has completely shut because of Coronavirus, how is anyone supposed to get help with issues now?
I couldn’t go online because half of today I lost all my services because of engineering work going on. It now just come back online in the last few minutes but it’s not speedy like before the work carried out. It’s taken 2 mins just to get back into the hub 3 settings as I had to reset it all back to where I wanted it.
You could at least warn people if you are about to start works and not leave those suddenly drop their connection without warning with those working from home.
PS: I’m in Area 1 and my ip has yet again changed so had to alter it in my BQM to update the monitor.
———————————————