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No confirmation email for a moving home on 13

I talk to an operator from Virgin Media few days ago about set up again my Virgin media broadband on my new home.

I have already a pack just I moved home.

I was told that on 13April between 13- 18 PM someone will come at my new adress but I didn't receive a confirmation email yet on my adress. How I check if will come someone or not? Thank you.  Claudia.

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Re: No confirmation email for a moving home on 13

Good Morning

i can check this for you pm me your Vm account number and area ref and i take a look for you

 




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Re: No confirmation email for a moving home on 13

Hello thank you for answering. My virgin media account number is [MOD EDIT: Removed] and my area reference number is 04.

Name is Claudia Bocsaru.

But I want to repeat again it's not a new instalation. I'm an existing customer that moved to another adress. So if you look on new orders is not there just a transfer from a home to another.

I don't want to book and install a new broadband I'm already paying for one. 

King regards Claudia.

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Re: No confirmation email for a moving home on 13

Hi

Has this been resolved now?


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