Virgin Media Community

[Smillej]

I get the quick set up 

but didn’t get any box on wall , so I can’t connect install it by myself 

[japitts · Accepted solution]

A self-serve Quick Start install is usually offered where there's previously been VM service at your address. It sounds like you're saying there's no co-ax wall-connection point where you want to use your VM kit - is that right?

If so, you'll need to arrange a manned engineer install. You can either call in to arrange this (150 from a VM phone, 0345 4541111 from another phone) or wait on here for VM staff to pickup.

[Kath_F]

Hi Smillej, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

As mentioned by japitts, we will need to convert your quickstart install in to a manned install to get things set up correctly for you. I will need to confirm some information with you in order for me to proceed with checks and get this booked in for you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,