No account number for wifi

[milliek60]

Hi there,

Since starting using this wifi in July we’ve had no account number emailed to us, no physical bills with it on, and no welcome email. 

We are unable to get through to customer support as you need the account number to do so! 

We are being charged every month fine, but never receive any paperwork or communications about this, and I would like to be able to access the account number. 

Any assistance would be very welcome. 

Thanks,

Amelia 

[Paul_DN · Accepted solution]

Hi Amelia,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have not received any account information, I was unable to locate you with the details we have for you, so I can help I am going to send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.