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No VM Coaxial box

MattC27
Joining in

Just moved in to new flat and whilst trying to get everything else sorted, I ordered broadband without thinking too much about it since I was allowed the self install option so assumed what I saw was the coaxial. Hub arrived today and I realised the sockets I saw are not VM Coaxial but just standard TV I presume, which the cable obviously doesn't fit. 

20220623_121942.jpg

there is a VM telephone box though.  

20220623_121949.jpg

Guessing I need VM out to install the actual box?

Since I'm guessing the self install option was allowed since another tenant in the build has VM Installed

1 REPLY 1

Tudor
Very Insightful Person
Very Insightful Person

You are only sent a Quickstart pack if the premises previously had VM. Try looking for an external box and trace the wire from it. Otherwise call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2