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Alex_RM
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Message 111 of 119
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Re: No Ranging Response received - T3 time-out

Morning scooterboy,

 

I'm sorry you're getting some intermittent connections. 

 

As advised in your other post please start your own thread on this so we can help you 🙂

 

Alex_Rm

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Damixa1
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Message 112 of 119
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Re: No Ranging Response received - T3 time-out

Hi,

Im getting the same issue small and frequent drops cause hanging and sometimes reboot on all connected devices. V frustrating when the device needs a complete reboot 😕

 

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 01:47:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 09:32:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 09:32:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 05:06:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 04:55:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 04:55:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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x46nno
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Message 113 of 119
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Re: No Ranging Response received - T3 time-out

I appear to have the same issue, frequent Wifi dropouts and looking in the logs am seeing the same kind of things as I see on here

Time Priority Description

07/01/2021 12:06:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 08:10:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 05:30:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 05:30:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 09:58:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 17:30:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 17:30:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Can you please advise if an engineer is required to resolve this and can one be arranged if so?

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Damixa1
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Message 114 of 119
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Re: No Ranging Response received - T3 time-out

Do virgin engineers actually read these posts?

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wolfganghario
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Message 115 of 119
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Re: No Ranging Response received - T3 time-out

I think the support team do (it's a bit hit and miss) but I get the impression they're super busy.

I think they will be more likely to notice if you start your own post though (advice I was given at some point)

Damixa1
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Message 116 of 119
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Re: No Ranging Response received - T3 time-out

😊 thanks

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IrishGaz
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Message 117 of 119
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Re: No Ranging Response received - T3 time-out

Hi, Same as above and daily we all in our house are loosing internet and are all connected to the router fine sometime and drops off and also connected and no internet. Today is happened at 14:55 GMT the 27/01/2021. It happens randomly also. It is a new installation of fiber to the house.  The outage is for about 2-3 minutes.  Can I do something local to resolve or change configuration on router to assist?

Logs showing same time out:

27-01-2021 13:15:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26-01-2021 13:11:43warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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RJMorley
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Message 118 of 119
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Timing Synch Failure and T3 time-out

Hi there,

Internet is dropping off constantly throughout the day and I'm not sure if it's the router or the service.  None of the usual reset and replug procedures have helped to resolve this, other than just restoring service ready for the next drop out again.

Have read the thread here and hope someone can help, otherwise it's a very painful phone call process to run through everything.

I'm on a hub3.  Recent network error log seems to have recurring warnings about:

"T3 time out",  "SYNC Timing Synchronization failure - Loss of Sync" and  "No Ranging Response received"

Downstream 256 and upstream 64

By the way, I am not technical at all - so any help in layman terms much appreciated!

Thanks!

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lotharmat
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Message 119 of 119
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Re: Timing Synch Failure and T3 time-out

ALways best to start your own new post for these - they stand a much better chance of being picked up by VM Staff!

 

Edit: I see you already have!




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Hub 3 - Modem Mode - TP-Link Archer C7