I called virgin media yesterday to arrange an engineer appointment as the virgin media line in my new home needs replaced (the connection has been cut by somebody).
I was told on the phone that an appointment had been requested but I have not received any confirmation of this. Could somebody from Virgin please contact me about this as soon as possible, or could someone advise me on what to do next? Seriously considering cancelling my contract as service thus far has been wholly unsatisfactory!
Thanks for your advice! This was my assumption, I’m assuming they didn’t book it at all when they spoke to me.
So basically I had phoned up because I had ordered a quick start kit for my new home but when I moved in and the kit was delivered I discovered that the virgin media output in the wall had been cut, just leaving an unviable wire with no connection coming from the NTL box. I phoned up to book an engineer when I saw this so that the wire could be replaced and after being passed around from line to line on the phone with people who confusedly kept asking why I got passed to them (clearly kept getting passed through the wrong departments), I reached a lady on the phone who said she had submitted the form to book an engineer for me and that I should have confirmation within 4 hours. It’s now been 2 days and no confirmation. Hope this makes the situation clear, cheers 🙂