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Ronan147
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No Engineer appointment confirmation

I called virgin media yesterday to arrange an engineer appointment as the virgin media line in my new home needs replaced (the connection has been cut by somebody).

I was told on the phone that an appointment had been requested but I have not received any confirmation of this.  Could somebody from Virgin please contact me about this as soon as possible, or could someone advise me on what to do next?  Seriously considering cancelling my contract as service thus far has been wholly unsatisfactory!

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japitts
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Re: No Engineer appointment confirmation

If you login to your myVM online account, you should be able to check "my appointments" which will show this.

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Ronan147
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Re: No Engineer appointment confirmation

Thanks for your reply!  Unfortunately all it’s saying on the app is that I have ‘no orders and appointments yet,’ even though I was told on the phone an appointment would be booked!  

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japitts
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Re: No Engineer appointment confirmation

Ordinarily the timeslot would be booked when you were on the phone, and re-reading your post I'm struck by your comment of an appointment being "requested" - I suspect it's not been booked at all.

The forum staff who respond on here should be able to follow this up, but can you explain the background to this, or the reason for needing a tech in the first place? That could help them.

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Ronan147
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Re: No Engineer appointment confirmation

Thanks for your advice!  This was my assumption, I’m assuming they didn’t book it at all when they spoke to me.

So basically I had phoned up because I had ordered a quick start kit for my new home but when I moved in and the kit was delivered I discovered that the virgin media output in the wall had been cut, just leaving an unviable wire with no connection coming from the NTL box.  I phoned up to book an engineer when I saw this so that the wire could be replaced and after being passed around from line to line on the phone with people who confusedly kept asking why I got passed to them (clearly kept getting passed through the wrong departments), I reached a lady on the phone who said she had submitted the form to book an engineer for me and that I should have confirmation within 4 hours.  It’s now been 2 days and no confirmation.  Hope this makes the situation clear, cheers 🙂

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Re: No Engineer appointment confirmation

Hi @Ronan147 

I suggest speaking to the pre-installation and delivery team on 0800 052 1734

They can check if the appointment has been placed and if not they will book it for you.

Dave

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Ronan147
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Re: No Engineer appointment confirmation

Brilliant!  I’ll try that tomorrow, thank you! 

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