I recently upgraded to Gig1 and noticed the Docsis 3.1 channel is missing - speeds are somewhat erratic but I have at times gotten close to full 1 gig speed which makes me think the modem may be reporting incorrectly? Thanks.
Thanks for confirming the requested details via PM @donmaca
I've booked a technician for you to come out and have a look into the issue with your power levels. You can find confirmation of the visit via your online account.
Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:
•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Thanks Ayisha — the (friendly) technician arrived and managed to fix the power levels but had to call out a network engineer to deal with the Docsis 3.1 issue. The network engineer spent a while outside then eventually left with the Docsis 3.1 issue apparently unresolved — do you have any information on what's happening next? Thanks