I have received my self install pack today and did everything as requested. 7 hours later still not working. There is just a yellow light on router at all times. spoke to someone on live chat and then eventually after that just disappeared I managed to get thru on the phone to a real person. They said it needed to be activated and also a technical fault, that I would receive a text within next 3 hours when it would be sorted. 2 hours later I get the text saying everything is activated and working, but it still isn’t. Now I’ve been on hold on the phone again for 50 minutes. No answer so far.