Virgin Media Community

[darren-lad]

signed up to virgin on the nov 23 as a new customer got a email saying thanks for choosing package and order reference etc but that’s all have had ? Engineer it’s meant to  out a week today but have not heard anything from virgin tried to phone but gave up after a hour trying to get throw to someone  

Hello Darren,

Thanks for choosing Virgin Media. We've got your order - here's a quick summary of what you've picked, and what happens next.

Thanks for choosing Virgin Media. We've got your order.

You'll receive an email from us shortly with a link to your contract. This is a digital document and has details of your package, plus important legal terms and conditions.

If there's anything else we need to know to complete your order, we'll contact you in the next 48 hours.

For now, sit tight.

Kind regards,

The Virgin Media team

[VM-Jon]

Happy to check this, I will send you a private message to check all is well.

thank you

Jon

[Christy_D · Accepted solution]

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[darren-lad]

• Hey thanks