Would be respectful if someone would sort it out finally TODAY and contact me to confirm this installation, because as per my above comment your engineer confirmed the installation has been delayed for no reason 2 times by now.
1.5 months, while its a 15 minutes drill clamp and crimp job. We all working hard here, do you?
I have got the exact same issue. My planned install date has now been cancelled twice, both times within 48 hours before it was due to take place
30/03/21 - Ordered the service
21/04/21 - Original install date
19/04/21 - Contacted via telephone. Told that there was a blockage and that they needed to secure permits - Told this would definitely be installed on 6th May and that the permits had been applied for and that it wouldn't be a problem.
04/05/21 - Receive an email (no phone call this time) Delaying my install to the 19/05/21. No reasons outside of the default message stating permissions and permits
My existing connection with Vodafone is "beyond the point of no return" on it's disconnection date of 15/05/21 so I am now due to be working from home with no internet connection thanks to VM. I left VM years ago at another address due to their terrible support and the only reason I've gone back is that FTTH is not yet available via other suppliers. I'm already regretting not just putting up with 70MB FTTC.
I've spoken to the installation team in a call centre who are sending me a 30 day sim but with no mobile modem to use it with. What good is that?
I really need a solution and would appreciate any help that can be offered.
Welcome to our community and thanks for posting. Really disappointed to hear that you're installation has been delayed on twice already, we understand the inconvenience and frustration this is causing you.
Due to this issue I would like to invite you to chat privately so I can email the area field manager with your details and see if there are any updates on what is causing the delay with getting the blockage cleared.
I will pop you over a private message, please click on the purple envelope to accept the chat.