Virgin Media Community

[alsayedgamal]

I'm new here I expected to receive the wall socket but I didn't and the setup steps requires connecting to virgin wall socket. what should I do ?

[MOD EDIT: Post split from old thread]

[jbrennand]

If they sent a quickstart pack then they know there has been a working connection there at some point in the past.

Find your omnibox (brown or white) on the outside wall and trace the incoming cable to where it enters your property. The wakll socket should be on the other end of the "hole". A previous occupant may have concealed it - or decorated over it - or even removed it!

In which case you will need to call in and get the Tech install

[Laurie_C]

Hi alsayedgamal,

Thanks for getting in touch, and a warm welcome to the Community Forum!

Have you been able to get this issue resolved, or is there anything that I can help you with today? Please let me know if you have any questions or concerns.

Kind regards,

Laurie