Hi All, I signed up the virgin media broadband a few weeks ago as I'm moving house. The Hub4 was received yesterday with the quick installation instructions.
I set up the kit and plugged the cable into the virgin media socket on the wall - looks like the previous owner used this, and I can see my neighbours also has VM.
The hub blinks white for a few minutes and goes red. I've rebooted, hard factory reset it, turned it off and on, left it for 30 mins to hours both on and off, used different cables - everything. No luck.
I called VM and the automated system sent the activation signal to my hub (strange, as this wasn't part of the instructions to call). Again, no luck. I also got a text hours later saying it was activated but this changed nothing.
Eventually got through to someone at VM, and after going through the same reboot process with them, they said they'd send an engineer out - scheduled for 8 days later! Obviously that's quite far away for any person, especially in an area with poor signal, but given we work from home and can't get into the office due to rail strikes then this is a real issue!! Also the engineer can only come out up until 6...we wouldn't get home until 7 from work!
I asked that they confirm what the actual issue is, but they couldn't answer, so I accepted the appointment and said I'd keep trying on my end.
So here I am, looking for help. I'm not a great techie with internet, but on testing the connection it says it can't pick up an "RF signal", which I guess is why VM couldn't see my hub on their end. I don't see any other connections in the house so this VM Box on the wall with the cable to plug into seems to be the only option. I've ensured all connections are tight. I can connect to the hub fine but it still says no internet.
I've gone into the hub settings but the data there is foreign to me, however it didn't seem like there was much activity in the admin log.
If anyone has some guidance or tips to get this working sooner I'd be incredibly grateful! VM just couldn't give me any assistance whatsoever and left me sitting here without any signal or clue as a new customer, which is really disappointing. I just don't understand why it wouldn't work if the previous owner likely had VM and pretty much all my neighbours use it!
