Hi, as per this chat, I was told to expect a phone call from a specialist team, which did happen on 22nd September, I think. The engineer said that he could see our house on Google earth and there was a chance that your team could get a fibre up from the road, and that he would send his team an email requesting they contact me to make a site visit. He said this would probably be the following week, as we were on holiday for a few days and he wanted to be sure we were back home. I have not had a call throughout the whole of October. I have left a couple of messages on the number from which I was called but not had anything back. In the meanwhile, we have found the site of the cable run under our drive, which was installed when the house was built so it would not be necessary to dig up the drive or dig a channel through the front garden, it should be fairly simple to run the connection up the cable pipe already laid from the pavement outside our house. Could I please ask you to ask the engineering team to come and assess our connection possibility as a matter of urgency, now that the recent UK events (which I think you mean the death of the Queen and an unexpected bank holiday) are now well in the past? Many thanks, and I hope we can get connected and enjoy good fibre internet speeds soon.
