New broadband not working

[thething1979]

Hi, I've just moved into a new house that had pre existing connections for VM. I received my self install hub for broadband, but despite checking and re checking my connection I am just getting a flashing green light, suggesting there is a connection issue. I called Virgin direct and they confirmed my connection is live so don't know what to do next. Any ideas?

[Tudor]

Hub probably needs to be activated to your account call:

Equipment activation on 0800 953 9500

[thething1979]

Hi, yep the hub has been activated but I'm still getting the flashing green light. All guidance suggests that this is due to a bad connection, but I've double and triple checked everything and can't see where there is an issue. I think I may need an engineer to sort this one... 🤔

[-tony-]

pre-installation and delivery team on 0800 052 1734 to book a tech - other than looking for a 2nd connection point in the house theres nothing you can do

[Gareth_L]

Hi thething1979

Thanks for your post 

Sorry the activation didn't go according to plan 

I can see we have been out since your post and got you connected 

Can you please confirm if everything is okay now 

Gareth_L