Call the Pre-installation and delivery team - they may have more info? On.. 0800 052 1734
However AIUI - "Nananan" is code for - "waiting for the go-ahead from your local council to dig the street/road to lay cables"
Most councils wont win any races against glaciers. 4-8 week delays are typical. Then VM have to reschedule their instal teams after that.
See what they say on that nuber - but if nothing has come in from the council yet - they wont have more info.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.