Virgin Media Community

[J0nB0y]

Hi

I ordered Virgin Broadbroad and had my initial installation date moved then a notice that reads:

Order date: NaN/NaN/NaN

I have been unable to contact anyone regarding this apart from the day of proposed installation and I am not clear whether the installation is delayed and if so when is it likely to be resolved or if it is not possible to do the installation.

I need to know this as I am now having to work from home due to Covid restrictions and not having proper internet access is restricting me.

Thanks

[jbrennand · Accepted solution]

Call the Pre-installation and delivery team - they may have more info? On.. 0800 052 1734

However AIUI - "Nananan" is code for - "waiting for the go-ahead from your local council to dig the street/road to lay cables"

Most councils wont win any races against glaciers. 4-8 week delays are typical. Then VM have to reschedule their instal teams after that.

See what they say on that nuber - but if nothing has come in from the council yet - they wont have more info.

[Z92 · Accepted solution]

NaN/NaN/NaN normally means they've hit a snag and can't estimate the current installation date. Normally a construction issue, eg, blocked duct. 

I'd expect 6 - 8 weeks delay. Sometimes it's less, sometimes it's longer. Depends on third party contractors and the council if digging is required.