Hi I might be a bit thick so be gentle with me !! I have just received my new Hub 4 but there are no installation instructions included. There seems to be new cables included but not sure what to do with them. I have a Hub 3 already installed so my first question is do I use the existing cables ? The cable from the white wall box connects to two small box connectors (filters ?) and then go into the Hub 3 . Do I use them or do I disconnect them and try to fit the new cable somewhere . Please help!!
Hi Kain Thanks for asking One or two problems I had difficulty connecting new hub with the supplied cable as it says its a push fit but the connector on the hub is a screw fit !! So i used existing cabling and with a struggle got it to fit. Then left it for an hour or more and called to activate but automated message said it was still booting up. Tried a little while later and same outcome. Called tech and was told by your agent that he would run some tests and call me back in ten minutes. Guess what....no call back. I called again and spoke to the most helpful guy I have ever spoken to at Virgin. He was patient and knowledgeable and spent 45 mins with me trying to sort thinks out. Upshot is that while the hub is receiving the advertised 1gig the wireless signal is very weak to our phones and laptops and he has now arranged for an engineer to visit on1st June to hopefully sort this out. I must say again that the guy I dealt with was excellent and a credit to the company. I will update after Tech visit.
Hi Kain and Vikki Just an update Just had a visit from your technician and had another fantastic experience !! Carl 77343 has repositioned our Hub and set up our tv and all is working He friendly courteous and knowledgeable and yet again is a credit to your company We still have a problem with signal strength in our back room which Carl explained as a blackspot and advised that we ask nicely if we could have a free pod sent out as he is confident this will solve our problems Is this something the Mods would be able to action ?
Again thanks to all involved for helping us with our problems