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New Customer install

MoreBeer
Dialled in

on ‎23-11-2022 20:40

Hi,

And Hi to Peter Ross if you are lurking!

My GF had VM rolled out in her area a few months ago (WV37LE).

She's found an offer for the BB and has just signed up to it.

The package includes her being sent the hub to do a self install.

My question is, will VM send a tech out as there's no socket to hook up to inside her house, thanks

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎23-11-2022 20:44

Hi @MoreBeer 

If there isn't a socket then she should call the pre-installs team on 0800 052 1734 to arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

MoreBeer
Dialled in
In response to newapollo

on ‎23-11-2022 20:48

cheers Dave, this is done free?
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newapollo
Very Insightful Person
Very Insightful Person
In response to MoreBeer

on ‎23-11-2022 22:01

Hi again @MoreBeer 

There is usually an installation fee of £40, unless your deal included free installation when it first ordered.

i would ask the pre-installs team to waive the fee if they try and charge for it as they origianly accepted the self install due to there being a previous VM connection there. It's not your fault that the connection points are no longer available . If push came to shove you could threaten to go elsewhere.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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