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New Customer - Problem with Registering My Virgin Media

Hi there, 

I am a new VM customer who signed up last week and the broadband installation is done today. Everything works well, but I have problem registering on My Virgin Media, though several emails since last weeks suggest me to do so. In particular, every time after the webpage of choosing child/virus safety setting, it always leads to an error page so that the registration can never be done. Can someone help with that? Many thanks in advance. 

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: New Customer - Problem with Registering My Virgin Media

Hi zmthink, 
Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community. 
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,

Forum Team

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