My network seems to suffer from occasional dropouts when either there is no connectivity or greatly reduced speed. These last a few minutes then all sorts itself out. Below are the Upstream and Downstream data from the hub. I don’t have a speed test because by the time I from what I’m doing and reach my wired PC it’s often sorted out, but it is definitely an annoyance. Happens every couple of days.
Cable Modem Status Status Downstream Upstream Configuration Network Log Refresh data Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39400121 41.3 5120 64 qam 4 2 46199990 41.5 5120 64 qam 3 3 25800000 41 5120 64 qam 6 4 32600000 41 5120 64 qam 5
Looks like noise on the circuit, as you should have zero PostRS errors.
You could try a factory reset on the Hub as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Note this will reset the Hub to "out of the box" and will remove any custom settings you may have made.
No PM - using Safari on iPhone6s, top message (most recent?) was 21/11/21, Congrats from mod team. I’ll try logging in on my PC in next day or so. Also planning to try factory reset of hub this coming Friday
Thank you for reaching back out to us in our community and welcome back, sorry to see you weren't able to join us in a private chat, I have been able to locate your account with the details we have for you and wasn't able to see any issues at all, all levels at present look normal, what I can see though is that your Router hasn't been rebooted for 49 days, Can you please try a pin reset on the Router just to rule out a software issue and also refresh the router, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards.