Virgin Media Community

[Robert_P]

I have chased this with Tom for you today sityG, as soon as they get an update they will respond to you here. 

Rob

[sityG]

Hello again!

25 days so far without a single step forward with the issue I’m having sadly.. And I’m running out of time, not sure what to even do at this point, keep waiting or?  😕

Thanks 

[Zach_R]

Hi @sityG,

I do apologise for the ongoing wait an inconvenience this is causing. I've reached out to my colleague who's been trying to get an update for you. They'll get back to you in due course to let you know if there's any news and you'll have a better idea of options to consider from there.

Thanks,
 

[sityG]

Good morning everyone. 

As it currently sits, it’s been 3 months and 1 day since I started this post. We have had contact with multiple helpful forum staff on here as you can see, we have also been in contact to a Chris from Virgin Media who was helpful at first, with figuring out our house on google maps as it wasn’t registered yet and other minor details. But then suddenly started ignoring our calls and wouldn’t ring/text back(mobile phone) when we tried getting an update from him. Chris had told us that an Area Manager was supposed to come to our house and figure out stuff on 3 different dates, with nobody ever turning up. What more could we possibly do? We have been moved in for over a month now, have had to use mobile hotspots for work, and other stuff… Please could anyone help us🙏🫶

[sityG]

Bump

[Ilyas_Y]

Hey @sityG, thanks for reaching out to us on the forums for this query.

I'm sorry to hear about the poor experience you have had with this.
The way the address is registered on the system seems to be affecting this.
If you ring the sales team on 0800 183 1234 and they can update our internal housing records.

Let us know how you get along.

Kind regards,
Ilyas.