You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
I've done this just now and I'm booked in for Friday morning.
Standard £25 fee for this work as a non fault callout. You can try and ring as noted above, or just wait here a day or two for a VM Mod to pick this up and organise.
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Thanks for your post and welcome back to the community.
Apologies for any delays in getting through to the team, as stated we can move the router however there is a one off £25 call out charge.
I've dropped you a PM so we can discuss further.