Need to move router room

[Houndstooth]

I need to move my router to another room

Can't get through to anyone at Virgin who seems to know how to do this.

Can anyone help?

[conor_92]

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

I've done this just now and I'm booked in for Friday morning.

[Adduxi]

Standard £25 fee for this work as a non fault callout.  You can try and ring as noted above, or just wait here a day or two for a VM Mod to pick this up and organise.

[Kain_W]

Hi Houndstooth,

Thanks for your post and welcome back to the community.

Apologies for any delays in getting through to the team, as stated we can move the router however there is a one off £25 call out charge.

I've dropped you a PM so we can discuss further.

Regards,