Need an engineer to install VM hub

[Ryan9]

Hi,

My flat doesn't have a suitable wall socket to connect a VM hub.  I have read similar questions on the community forum. It looks like the only way to deal with this is to get an engineer. I want to make an appointment with an engineer to install it because there is no suitable socket on the wall. However, I tried to call 08000521734 many times and still no answer. Does anyone know how to quickly contact an engineer to install it.

This is really frustrating as I urgently need the Internet.

Kind regards,

Ryan

[Tudor]

Keep trying, it will take 2 to 3 days for a VM staff member to get to your post.

[Paul_DN · Accepted solution]

Hi Ryan9,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you don't have a suitable connection in your flat, I was able to locate you on our system with the details we have for you, I can see you have spoken to us and a technician has been arranged for you, please let us know how it goes.

If you need any help in the meantime, please do not hesitate to let us know.

Regards

Paul. 

[Ryan9]

The problem was solved after the engineer came.

[Matthew_ML]

Hey Ryan9, thank you for reaching out and letting us know this.

Please do reach out if you ever need anything in the near future. Thanks