Hi
I am a new Virgin customer. Ordered my broadband and was given today as the day the installation team would be installing. I had already asked for a site survey but when the engineer arrived last week he was there for less than a minute, said he didnt know why he was there and the installation team would sort it all out.
So this morning they arrive and tell me they can install as they need another team to do a pull through. They actually arrived this afternoon and were brilliant. In the mean time I have had an email from Virgin saying my new installation appointment is now 13th December.
I have been on the phone all afternoon and evening being transferred, put on hold and cut off. I gave up when I was put from Pre Install through to cancellations because I said 13th December was unacceptable. I did actually ask how to cancel and was told it would have to be done by the Pre Install team and they could put me through.
My internet from Sky is being cut off tomorrow. The install team this morning and the team this afternoon both said phone up and explain and they will send an engineer out tomorrow or Wednesday at the latest.
I cant wait until 13th December. I work from home. Is there any way I can speak to the engineer/installation team or get someone to come round and intsall now I have the cable from the street to thhe house? I dont seem to be getting anywhere on the phone.
Thank you