Menu
Reply
  • 9
  • 0
  • 0
Joining in
176 Views
Message 21 of 26
Flag for a moderator

Re: Need a box replacement

Hi, can I just double check that the box has been ordered?

Thank

Angela

0 Kudos
Reply
  • 3.05K
  • 129
  • 172
Forum Team
Forum Team
157 Views
Message 22 of 26
Flag for a moderator

Re: Need a box replacement

HI Angela30, I will send you a private message so that this can be looked at further for you. Chris. 

0 Kudos
Reply
  • 3
  • 0
  • 0
Joining in
125 Views
Message 23 of 26
Flag for a moderator

Re: Need a tv box replacement

One of my tv boxes does not work. It does not have power on. I have swapped it with my other tv box which works so it is definitely the box and not the power cable. 
how do I order one? Seem to be going around in circles

0 Kudos
Reply
  • 2.09K
  • 82
  • 150
Forum Team
Forum Team
101 Views
Message 24 of 26
Flag for a moderator

Re: Need a tv box replacement

Hi Wayneandjaime

 

Welcome to the community and thank you for getting in touch. 

 

I am very sorry to hear you are experiencing issue with one of your boxes. 

I have tried to run some tests from our side but I am afraid the equipment is show as unreachable.

In order to progress with the checks, can you please confirm if the equipment is powered up?

 

Thanks

 

 

Nat
0 Kudos
Reply
  • 3
  • 0
  • 0
Joining in
71 Views
Message 25 of 26
Flag for a moderator

Re: Need a tv box replacement

Hi, I have had the checks done on line and changed boxes with one that works. It’s definitely the box. It doesn’t power on. 

0 Kudos
Reply
  • 2.09K
  • 82
  • 150
Forum Team
Forum Team
56 Views
Message 26 of 26
Flag for a moderator

Re: Need a tv box replacement

Hi Wayneandjaime, 

 

Thank you for letting me know. 

 

I would be happy to look in to this further for you so I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted.

 

Speak soon, 

 

 

Nat
0 Kudos
Reply