Virgin Media Community

[Angela30]

Hi, can I just double check that the box has been ordered?

Thank

Angela

[Chris_W1]

HI Angela30, I will send you a private message so that this can be looked at further for you. Chris. 

[Wayneandjaime]

One of my tv boxes does not work. It does not have power on. I have swapped it with my other tv box which works so it is definitely the box and not the power cable. 
how do I order one? Seem to be going around in circles

[Natalie_L]

Hi Wayneandjaime

Welcome to the community and thank you for getting in touch. 

I am very sorry to hear you are experiencing issue with one of your boxes. 

I have tried to run some tests from our side but I am afraid the equipment is show as unreachable.

In order to progress with the checks, can you please confirm if the equipment is powered up?

Thanks

[Wayneandjaime]

Hi, I have had the checks done on line and changed boxes with one that works. It’s definitely the box. It doesn’t power on. 

[Natalie_L]

Hi Wayneandjaime, 

Thank you for letting me know. 

I would be happy to look in to this further for you so I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted.

Speak soon,