I have previously messaged on this forum with the same issue. Basically, my whole street has fibre (1000+ MBPS) however my house is relatively new to the rest of street. I previously got private messaged regarding this, and was told that I should get a call within 2 weeks. That was in March and I still haven't got a call xD. Anyways, I was wondering if I could get further help. My current broadband has been really bad and has given me even more reason to switch.
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
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Crikey a reply from the VM forum team at 6.30 am. Fair play.