Moving home

[Andygalloway]

I have moved house and taken virgin with me. They have sent me a moving pack. None of the cables fit anything that's in the house. I dont have an internal box to plug into or anything. Who do I contact. Cheers 

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Installations number 0800 052 1734

[Ilyas_Y]

Hey @Andygalloway, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues of the wrong cables / fittings being sent out. 😞
I've had a look and I can see you have an appointment booked for this.
Let us know how it goes with the appointment and we can go on from there.

Kind regards,
Ilyas.