Moving Virgin Media Wall Socket

[Sell97]

Hi, 

Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. 
Is there anyway we can book an appointment to move the socket into the living room so we can use our TiVo box. 

Thank you.

[newapollo]

Hi @Sell97 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Reece_MH]

Hi @Sell97,

Thanks for your post, and a warm welcome back to our Community Forums.

As mentioned by @newapollo, relocating your equipment will come with a £25 call-out charge, which is applied to your next bill. I've checked things on our side, and cannot see any contact with our team since your post, so I'm going to drop you a private message.

If you're happy to go ahead with the visit, and charge, please feel free to pop me a reply back in the top-right, purple envelope.

Thanks,