Virgin Media Community

[BarneyRubble1]

Looking at the position of the entry point for my landline cable and location of landline (front right of house in the hall), and the hub which is back left of house in the lounge, I can see that there will potentially be a lot of internal cabling to connect the two.  As I'm planning some refurbishments in the hall and later lounge where hub is, I have engaged an electrician, and he has suggested that the external landline cable  could be moved to the back of the house where the hub is.  

My question is can I get the electrician to do this as part of the work he will be engaged to do, or do I HAVE to request a non-fault callout visit?

[jb66 · Accepted solution]

The landline will eventually be cut off and moved to the hub phone sockets soon anyway as part of the conversion to 21cv voip

[BarneyRubble1]

So an external phone cable won’t be required at all eventually?   When you say soon, what timeframe do you envisage? And what is 21cv voip please?

[jb66]

The 21cv upgrade is when the old telephone line is disabled and your phone will then plug into the hub, perhaps a moderator could expedite this....

[Matthew_ML]

Hey BarneyRubble1, thank you for reaching out and a warm welcome to the community thank you for your question today.

As mentioned we are in the progress of transferring customers over to the VOIP line which you can find out about here 

You will get an adapter which is plugged into the back of the router and you plug your phone into this.

You will get a letter when it is your turn. Thanks